Privacy Policy Pusat4D —
Your Personal Data Protection

At Pusat4D, we understand that member trust is the foundation of our platform. When you register and use our services — whether via the website or mobile app — you entrust us with valuable personal information. We take that trust very seriously.

This Privacy Policy is written in clear, plain language that all users can understand. We believe every member has the right to know exactly what happens to their data — not just wade through lengthy, confusing legal text. Please take a moment to read this policy in full — it is your right to know.

Pusat4d collects information from you through several means — directly when you register or interact with the platform, automatically via industry-standard tracking technologies, and in certain cases, from trusted third-party sources for verification purposes.

Every piece of data we collect is used for a specific and legitimate purpose. Below is a detailed breakdown of how we use your information:

• Account Management: Creating, verifying, and managing your account, including the KYC process to ensure the safety of all members.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Customer Service: Providing relevant and effective support when you contact our team.
• Platform Security: Detecting and preventing fraud, money laundering, and illegal activity that could harm you or the platform.
• Product Improvement: Analyzing usage patterns to improve the interface, new games, and the overall platform experience.
• Legal Compliance: Meeting the reporting and compliance requirements set by relevant regulatory bodies.
• Marketing Communication: Sending offers, promotions, and the latest news — only to members who have agreed to receive them. You may unsubscribe at any time.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support or wagering limits.

We do not use your data to make automated decisions that could negatively affect your rights without human intervention. Any significant decisions regarding your account involve a review by our staff.

Pusat4D does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is an unwavering commitment. However, in the course of platform operations, there are limited situations where we may need to share your data:

• Payment Service Providers: Partner banks, e-wallet operators, and payment processors that handle your deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
• Game Providers: Third-party game software providers that supply Live Casino, 4D, and other products on our platform. Only the minimum data required to run the games is shared.
• KYC & Identity Verification Services: Identity verification providers that assist us in authenticating document authenticity during the KYC process.
• Regulatory Authority: Government agencies, legal authorities, or regulatory bodies when we are required to do so under applicable Malaysian law.
• Professional Advisors: Accountants, lawyers, and auditors bound by their own professional confidentiality obligations.

Protecting your data is more than a legal obligation for us — it is a moral responsibility. pusat4d continuously invests in industry-grade security infrastructure to keep your information safe at all times.

• Encryption of Data in Transit: All communications between your device and our servers are protected with 256-bit SSL/TLS encryption — the same standard used by leading banking institutions.
• Encryption of Data at Rest: Sensitive data stored in our databases — particularly financial information and passwords — is encrypted using AES-256 encryption.
• Strict Access Control: Only authorised staff who need access to specific data to perform their duties are granted access. All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): Our internal systems require 2FA for all staff accessing member data, in addition to the 2FA available to members themselves.
• Regular Security Testing: We conduct regular penetration testing and independent security audits to identify and address any vulnerabilities.
• Incident Response Plan: In the event of a data breach, we have clear response procedures to notify affected members within 72 hours.

While we take all reasonable precautions, no system is 100% immune to cyber threats. We therefore encourage members to also take personal protective measures, such as using strong passwords and enabling 2FA on your account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our internal policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact our Privacy Officer by email at [email protected] or via Live Chat. We will process your request within 30 days from the date of receipt.

Pusat4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Pusat4d retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. The following are general guidelines for our retention periods:

• Active Account Data: Retained for the duration your account is active and for an additional 7 years after account closure, in line with anti-money laundering legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date for audit and tax compliance purposes.
• Communication Records: Support chat records and emails are retained for 3 years for reference and dispute resolution.
• Technical Log Data: Access logs and technical activity records are retained for 90 days for security and troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.

When the retention period expires, data is securely deleted or anonymised in accordance with established procedures. Anonymised data can no longer be linked to any individual and may be retained for statistical purposes.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Privacy Officer. We are committed to responding within a reasonable timeframe and resolving every issue with full professionalism.

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the platform
• Target Response Time: 5 business days for general enquiries; 30 days for formal data rights requests

If you are not satisfied with our response, you have the right to refer your complaint to the Malaysia Department of Personal Data Protection or the relevant regulatory body in your country.